Refund policy

Return & Refund Policy

At Walerima, customer satisfaction is our priority. Every jewelry piece is carefully inspected and securely packaged before shipment. Please review our Return & Refund Policy before placing your order.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.
Items must be unused, unworn, undamaged, and returned in their original packaging.
The product must include all original tags, boxes, certificates, accessories, and packaging received with the order.
Returns will not be accepted for items showing signs of wear, damage, alteration, or misuse.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Custom-made or personalized jewelry.
Engraved items and special orders.
Items purchased during sales, promotions, or special discount campaigns, unless they arrive damaged or incorrect.
Earrings and other personal-use jewelry that have been opened or worn, for hygiene and safety reasons.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery.

To process your request, please provide:

Clear photos or videos of the product.
Photos of the packaging.
Your order details.

Once your request has been reviewed and approved, we will offer an appropriate solution, such as a replacement, exchange, repair, or refund.

4. Return Process

To request a return, please contact us via:

Email: contact@walerima.com

WhatsApp: +966558736888

Please include:

Order Number
Full Name
Contact Information
Reason for Return
Clear photos of the product

Our team will review your request and provide return instructions if your request is approved.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once we receive and inspect the returned item, we will notify you whether your refund request has been approved or declined.

If approved, your refund will be processed using the original payment method or another mutually agreed payment method.

Refund processing times may vary depending on your payment provider or bank.

Shipping charges, delivery fees, customs duties, transaction fees, and service charges are generally non-refundable, unless the return is due to our error.

6. Exchange Policy

Eligible products may be exchanged if they are unused, unworn, and returned in their original condition.

All exchanges are subject to product availability.

If the requested replacement is unavailable, Walerima may offer a suitable alternative or store credit.

7. Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Walerima is not responsible for items lost or damaged during return shipping. We recommend using a reliable and trackable shipping service.

8. Order Cancellation

Orders may only be cancelled before processing or shipment begins.

Once an order has been shipped, it cannot be cancelled and will be handled according to this Return & Refund Policy.

Custom-made orders cannot be cancelled once production has started.

9. Custom Jewelry Orders

Custom jewelry is created specifically according to the customer's selected design, gemstone, size, metal, and personal preferences.

Due to the personalized nature of these items, they are not eligible for return, exchange, or refund, unless the item is damaged, defective, or significantly different from the approved design.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us: